Big City Plumbing Heating Inc

Byron F. Morales
5 Star
I reached out to Big City Plumbing for an urgent repair on my Navien Combi unit, which had stopped supplying heat. To my relief, they were able to send over a plumber without any delay. Benny arrived and wasted no time in getting to the root of the problem. He was not only swift in diagnosing the issue but also took the time to explain everything in a way that was easy to understand.I'm truly grateful for Benny's expertise and the prompt, courteous service provided by Big City Plumbing.
Friday 1st March 2024

Branko Yurisak
5 Star
I would like to recommend Big City Plumbing for anyone who is considering converting from Oil to Gas. When dealing with getting my oil conversion done, I was referred by National Grid to Big City Plumbing. My first encounter was with Diane from the office, she was friendly, promptand professional, all the time. She scheduled my appointments and assisted the entire way with the application, permits, and rebates. Diane is the bright star behind the scenes. I then met with Mike the Owner, who personally came to my house and all my neighbors on a Saturday!!! Mike was patient and professional, answering all my questions putting me at ease. Finally, I met with the technicians Benny and Shane. Both of these guys were excellent!!! They stopped to listen to me, and answered any questions I had, along the way. The entire job took 1.5 days and Mike checked in during the process. I would recommend Big City Plumbing and the entire team as they understand what customer service is really about. Thank you, Big City Plumbing (Happy Customer)
Tuesday 20th December 2022

Krissy K
5 Star
I am extremely happy I chose Big City Plumbing to do the oil to gas conversion in my home. I had decided to go with another plumbing company but they could not proceed with the conversion due to health issues. I am so glad the conversion didn’t work out with the other company and instead Diane, Benny, and Shane did the work for my house. I could not have asked for a better team. They knew exactly what to do in such an efficient and knowledgeable manner. Not only are they competent and good people, they give very good quality work. You will have to pay much more from another plumbing company what they provide as standards for themselves. I got what I paid for 😊👍👍👍
Thursday 11th November 2021

Kathy Monahan
5 Star
BIG CITY IS THE BEST. My building has been dealing with gas & heating issues for LITERAL years. When we finally sorted one step of the process, we learned about tons of issues across a number of boilers in the building. Big City came out and provided a clear diagnostic and estimate for each of the affected units. I was nervous about this being able to be fixed because of all the issues we'd been having but they were so kind and reassuring the whole way, which really made me feel like a solve was possible. And sure enough they did it! And my unit (and others in the building) are back up and running. They were so diligent and helpful getting everything restored, and were also such nice, wonderful, pleasant people. Thank you so much for all your kindness and help!!! HUGE reco for Big City for anyone looking and in need of experts that know what they're doing!
Tuesday 30th January 2024

dejavu1912e
5 Star
If you have a complicated yet phenomenal system like a Navien, this is the company to choose. Mike the owner is a kind and very understanding person. Everything is super transparent, very fair pricing, and to top it off very competent in what they do. Have issues in Manhattan? It's no problem because Mike will accommodate you as well. 5 stars all way, thank you again Mike!
Friday 5th January 2024